Cancellation Policy

Thank you for shopping on SellerSphere.co.za. As a marketplace platform, SellerSphere connects buyers with independent sellers. All orders are processed directly by the sellers, each of whom may have their own cancellation policies. This Cancellation Policy provides general guidelines, but specific terms are dictated by individual sellers.

1. Seller-Specific Cancellation Policies

Each seller on SellerSphere may have their own policy regarding order cancellations. It is essential that you review the seller's cancellation terms before placing an order. Sellers are responsible for clearly communicating their cancellation policies on their product listings or during the checkout process.

1.1 Contacting the Seller

- To cancel an order, you must contact the seller directly. SellerSphere does not handle cancellations on behalf of sellers.
- The seller’s contact information can typically be found on the product listing page or your order confirmation email.

1.2 Cancellation Conditions

- Sellers may have specific conditions under which an order can be canceled. These conditions may include time limits (e.g., orders can only be canceled within 24 hours of purchase) or restrictions based on the order status (e.g., orders that have already been shipped cannot be canceled).
- Please ensure you understand and comply with these conditions to avoid issues with your cancellation request.

2. SellerSphere’s Role

As a marketplace platform, SellerSphere facilitates transactions between buyers and sellers but does not participate in the sale, shipment, or cancellation of products. Therefore:
- SellerSphere is not responsible for processing order cancellations.
- SellerSphere is not liable for any disputes or issues that arise from the cancellation process between buyers and sellers.

3. Cancellation Process

3.1 Initiating a Cancellation

- To cancel an order, contact the seller directly as soon as possible. The seller will provide you with their specific cancellation process and any applicable conditions.

3.2 Refunds for Canceled Orders

- If a cancellation is accepted, the seller will provide details on any applicable refund. Refund timelines and methods may vary by seller, so please refer to the seller's specific terms.
- Some sellers may charge a cancellation fee, or certain orders may be non-refundable, depending on the seller's policies.

3.3 Orders That Cannot Be Canceled

- In some cases, once an order has been processed or shipped, it cannot be canceled. If this is the case, the seller will inform you, and you may need to follow the return policy to return the item after it arrives.

4. Dispute Resolution

If you encounter issues with canceling an order, the following steps are recommended:
- Review the seller’s cancellation policy for specific instructions.
- Attempt to resolve the issue directly with the seller through the contact information provided.
- If necessary, seek third-party mediation or contact your payment provider for additional assistance.

5. Changes to This Cancellation Policy

SellerSphere reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after any changes constitutes your acceptance of the revised Cancellation Policy.

6. Contact Information

If you have any questions about this Cancellation Policy, please contact us at:
Email: support@sellersphere.co.za

By placing an order on SellerSphere, you acknowledge and agree to this Cancellation Policy. Please ensure you understand the seller's cancellation terms and conditions before completing your purchase.

Effective Date: 01 Septermber 2024