Return Policy

Thank you for shopping on SellerSphere.co.za. Please note that SellerSphere acts as a marketplace platform that connects buyers and sellers. All products are sold directly by independent sellers, each of whom may have their own return policies. This Return Policy outlines the general guidelines for returns on our platform, but the final terms are dictated by the individual seller.

1. Seller-Specific Return Policies

Each seller on SellerSphere may have their own return policy. It is crucial that you review the seller's return terms before making a purchase. Sellers are required to clearly communicate their return policies on their product listings or during the checkout process.

1.1 Contacting the Seller

- To initiate a return, you must contact the seller directly. SellerSphere does not handle returns or exchanges on behalf of sellers.
- The seller's contact details can typically be found on the seller listing page or your order confirmation email.

1.2 Return Conditions

- Sellers may have specific conditions that must be met for a return to be accepted. These conditions may include the time frame within which a return can be requested, the condition of the item (e.g., unopened, unused), and whether the original packaging is required.
- Please ensure you understand and comply with these conditions to avoid issues with your return request.

2. SellerSphere’s Role

As a marketplace platform, SellerSphere facilitates transactions between buyers and sellers but does not participate in the sale, shipment, or return of products. Therefore:
- SellerSphere is not responsible for accepting or processing returns.
- SellerSphere is not liable for any disputes or issues that arise from the return process between buyers and sellers.

3. Return Process

3.1 Initiating a Return

- To return an item, contact the seller directly and follow the return instructions provided by them. Each seller may have different procedures, so it's essential to follow their guidelines closely.

3.2 Return Shipping

- The responsibility for return shipping costs will depend on the seller’s return policy. Some sellers may offer free returns, while others may require you to cover the shipping costs.
- Be sure to clarify who is responsible for return shipping before sending the item back.

3.3 Refunds or Exchanges

- Depending on the seller’s policy, you may be eligible for a refund, store credit, or an exchange once the returned item is received and inspected.
- The time it takes to process refunds or exchanges varies by seller, so please refer to the seller's specific terms.

4. Non-Returnable Items

Certain items may be non-returnable based on the seller's policies. This may include, but is not limited to:
- Perishable goods
- Custom or personalized items
- Digital products or software
- Items marked as "Final Sale"

Always check the product listing to see if any items are non-returnable before purchasing.

5. Dispute Resolution

If you are unable to resolve a return issue with a seller, we recommend the following steps:
- Review the seller's return policy for specific instructions on handling disputes.
- Consider seeking third-party mediation or contacting your payment provider for assistance.
- Contact SellerSphere support for guidance, although we are not directly involved in return transactions.

6. Changes to This Return Policy

SellerSphere reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after any changes constitutes your acceptance of the revised Return Policy.

7. Contact Information

If you have any questions about this Return Policy, please contact us at:
Email: support@sellersphere.co.za

By purchasing on SellerSphere, you acknowledge and agree to this Return Policy. Please ensure you understand the seller's return terms and conditions before completing your purchase.