Privacy Policy

Welcome to SellerSphere.co.za ("Site"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us directly, such as when you register for an account, make a purchase, or contact us for customer support. This information may include:
- Name
- Email address
- Phone number
- Shipping address
- Payment information

1.2 Non-Personal Information

We may also collect non-personal information automatically when you visit our Site. This information may include:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages viewed
- Duration of visit

1.3 Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us improve the functionality and performance of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:
- To provide and maintain our services
- To process transactions and send order confirmations
- To manage your account, including sending you updates and security alerts
- To improve our Site and services
- To respond to your inquiries and provide customer support
- To send you marketing communications, if you have opted-in to receive them
- To prevent fraudulent transactions and monitor against security breaches

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Sellers

When you make a purchase through SellerSphere, we share your relevant information with the seller to facilitate the transaction, including your name, contact information, and shipping address.

3.2 With Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and website hosting. These providers are required to protect your information and use it only for the services they provide to us.

3.3 Legal Compliance and Protection

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency. We may also share your information to protect our rights, privacy, safety, or property, and that of our users or the public.

3.4 Business Transfers

If SellerSphere is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Privacy Rights

4.1 Access and Correction

You have the right to access and correct the personal information we hold about you. If you have an account with us, you can update your information by logging into your account. You can also contact us directly to request access to or correction of your information.

4.2 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

4.3 Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

7. International Data Transfers

If you are accessing our Site from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa or other countries where our servers are located. By using our Site, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

8. Children’s Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: support@sellersphere.co.za

By using SellerSphere, you agree to this Privacy Policy. Please ensure you understand our practices regarding your information and how we protect your privacy.