Refund Policy

At SellerSphere, we strive to provide a platform that connects buyers and sellers in a transparent and efficient manner. However, it's important to understand that all purchases made through SellerSphere are transactions between the buyer and the individual seller. SellerSphere does not sell products directly, and therefore, we are not responsible for the products listed, including their quality, delivery, or refund terms.

1. Seller-Specific Refund Policies

Each seller on SellerSphere may have their own refund and return policies. It is the buyer's responsibility to review the seller's refund policy before making a purchase. Sellers are required to clearly communicate their refund terms on their product listings or during the checkout process.

1.1 Contacting the Seller

- If you wish to request a refund, you must contact the seller directly. SellerSphere does not process refunds on behalf of sellers.
- The seller's contact information can usually be found on the product listing page or your order confirmation email.

1.2 Understanding the Terms

- Before purchasing, please read the seller's refund and return policies carefully. These policies will outline the conditions under which refunds are granted, including timelines, product conditions, and any applicable restocking fees.

2. SellerSphere's Role

SellerSphere is a marketplace platform that facilitates transactions between buyers and sellers. We do not hold inventory, ship products, or process payments for the sellers. As such:
- SellerSphere is not responsible for refunding or returning any products.
- SellerSphere is not liable for any disputes that arise between buyers and sellers regarding refunds.

3. Disputes and Resolution

In the event of a dispute regarding a refund, buyers are encouraged to resolve the issue directly with the seller. If you are unable to reach a resolution, you may consider:
- Reviewing the seller's refund policy for specific instructions on dispute resolution.
- Seeking mediation through a third-party dispute resolution service, if applicable.
- Contacting your payment provider to discuss any options they may offer.

4. Non-Refundable Items

Certain items may be non-refundable based on the seller's policies. This may include, but is not limited to:
- Perishable goods
- Custom or personalized items
- Digital downloads or software
- Items marked as "Final Sale"

Please check the product listing for specific information on refund exclusions.

5. Changes to This Refund Policy

SellerSphere reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after any changes constitutes your acceptance of the revised Refund Policy.

6. Contact Information

If you have any questions about this Refund Policy, please contact us at:
Email: support@sellersphere.co.za

By making a purchase on SellerSphere, you acknowledge and agree to this Refund Policy. Please ensure you understand the seller's refund terms and conditions before completing your purchase.